False Positive DeskBuild an appeal
VENDOR APPEAL GUIDE

WithSecure false positive?
Here’s where to start.

WithSecure's current sample review workflow is available in the signed-in Elements portal.

Vendor guidance checkedSources reviewed: 2026-10-14File

Appeal contacts

Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.

How to request a review

File review

WithSecure's current sample review workflow is available in the signed-in Elements portal.

  1. Sign in to Elements, open Requests and choose Create Request.
  2. Select Submit sample for validation, then File and the appropriate false-positive or PUA category.
  3. Upload the file, choose the request reason and affected product, and provide a title and description.
  4. Create the request and track the review in the portal.
  • The former public Submit a Sample link now redirects to instructions for the Elements workflow.
  • F-Secure consumer products have a separate public form. Do not assume that older combined F-Secure/WithSecure contacts represent both current workflows.

Scope & contact notes

  • F-Secure consumer products and WithSecure business products have separate review channels.
  • This name appears in a VirusTotal engine-prefix list or contact table but is not matched to a current contributor entry. Current engine activity is unconfirmed.

Names you may see in a report

WithSecure

Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.

Sources for this entry

“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.

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