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VENDOR APPEAL GUIDE

Webroot false positive?
Here’s where to start.

Webroot false-positive review channels for websites / URLs and files. Find contact scope, review guidance, source links, and any limits to the available process.

Vendor guidance checkedSources reviewed: 2026-10-14FileWebsite / URL

Appeal contacts

Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.

How to request a review

Website / URL review

The BrightCloud URL reputation and category review form now operates under OpenText Threat Intelligence.

  1. Enter the URL or domain and your email address in the OpenText change-request form.
  2. Optionally suggest an appropriate category and identify the product or integration showing the result.
  3. Use the comments field to explain the classification problem, then submit.
  • The current comments field is limited to 150 characters.
  • Use a simple, accurate URL and make sure reviewers can reach its content.
  • A site's category and reputation are distinct, and local security-product policies can still block a category.

File review

Webroot provides a file-submission form and support-ticket route for developers disputing a file detection.

  1. Open the Webroot file-submission page and select False Positive detection as the reason.
  2. Provide the affected file or its hash and the requested context, then complete the CAPTCHA and submission terms.
  3. For a ticket with a contact email, use Webroot support and include the VirusTotal report URL, exact detection and software details.
  • These are file-review routes. Webroot's URL reputation change form is a separate process.

Names you may see in a report

Webrootwebroot

Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.

Sources for this entry

“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.

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