VENDOR APPEAL GUIDE
VMRay false positive?
Here’s where to start.
VMRay directs customers to its support email and provides an inquiry form for people who are not customers.
Appeal contacts
Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.
VMRay inquiry form for noncustomersOpen submission page · Sandbox↗
Source: Vendor / project documentation · Guidance checked
VMRay customer support[email protected] · Sandbox↗
Source: Vendor / project documentation · Guidance checked
How to request a review
Sandbox review
VMRay directs customers to its support email and provides an inquiry form for people who are not customers.
- Use the official general contact below and ask for the team responsible for VMRay's VirusTotal result.
- Include the VirusTotal report URL, file SHA-256, analysis or task ID, and the disputed behavior or verdict. Explain why the finding appears incorrect.
- Ask for a review and follow the support team's instructions for any additional evidence or samples.
- This is a general contact or support route; a dedicated public false-positive process was not confirmed.
- Customer support is the published purpose of the mailbox. Noncustomers should use the form on the linked official customer-support page.
Names you may see in a report
VMRay
Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.
Sources for this entry
“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.