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VENDOR APPEAL GUIDE

URLhaus false positive?
Here’s where to start.

URLhaus directs general support to the abuse.ch Contact Center, which includes a false-positive option. VirusTotal also lists a dedicated email.

Vendor guidance checkedSources reviewed: 2026-10-14Website / URL

Appeal contacts

Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.

How to request a review

Website / URL review

URLhaus directs general support to the abuse.ch Contact Center, which includes a false-positive option. VirusTotal also lists a dedicated email.

  1. Open the abuse.ch Contact Center and select Report a false positive.
  2. Provide your name, email, the URLhaus record or affected URL, and an explanation of the incorrect detection.
  3. For a VirusTotal-specific dispute, the email listed by VirusTotal is [email protected]; include the VirusTotal report link.
  • URLhaus covers malware URLs. Identify the exact record rather than assuming that a domain-wide verdict and one historical URL are the same case.

Scope & contact notes

  • Listed in VirusTotal search-prefix documentation but absent from the contributor roster snapshot; this is not proof the engine is currently active.
  • This name appears in a VirusTotal engine-prefix list or contact table but is not matched to a current contributor entry. Current engine activity is unconfirmed.

Names you may see in a report

URLhausurlhausURLHaus

Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.

Sources for this entry

“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.

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