Trellix false positive?
Here’s where to start.
Trellix false-positive review channels for files and rules. Find contact scope, review guidance, source links, and any limits to the available process.
Appeal contacts
Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.
How to request a review
File review
Trellix documents sample review through its Advanced Research Center and support service requests; VirusTotal lists a dedicated data-submission email.
- For the Trellix verdict shown in a VirusTotal report, use the VT-listed email and include the report URL, exact engine name, file hash and detection details.
- If you are a Trellix customer, open a service request in the Trellix support portal and provide the false-positive sample.
- Explain the file's legitimate purpose and follow the team's sample-submission instructions.
- The email [email protected] is confirmed in VirusTotal's directory, not by an email delivery test.
- Trellix and McAfee have separate current submission routes. Use the brand and engine shown in the report.
Detection rules review
General preparation checklist. A separate vendor-specific workflow for this report type has not been independently checked.
- Record the rule identifier, matched indicator and the report URL.
- Use a listed contact that accepts this indicator type. If the listed route handles a different type, ask the vendor or project for the responsible review team.
- Explain why the detection appears incorrect and include supporting evidence. Follow the recipient’s instructions before sending a sample.
Scope & contact notes
- VirusTotal does not specify an indicator type for this contact. Confirm that the recipient handles your exact file, URL or rule result.
Names you may see in a report
Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.
Sources for this entry
- VirusTotal contributor roster ↗
- VirusTotal file engine prefixes ↗
- VirusTotal False Positive Contacts ↗
- Submitting threat samples for analysis ↗
- Submit false positive samples ↗
“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.