VENDOR APPEAL GUIDE
Total Defense false positive?
Here’s where to start.
Total Defense's official false-positive article instructs users to contact technical support and provide detected legitimate files through the representative.
Appeal contacts
Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.
How to request a review
File review
Total Defense's official false-positive article instructs users to contact technical support and provide detected legitimate files through the representative.
- Read the official false-positive article and call the listed technical-support number, 877-906-8816, to open the issue.
- Describe the detection and provide the VirusTotal report URL, file hash and evidence of legitimate use.
- Follow the representative's instructions for emailing a ZIP of the affected files; the article does not publish a direct sample mailbox.
- This directory preserves the Total Defense vendor prefix; it does not assert current participation as a separate active engine.
- Confirm the number and current submission instructions on the official page before sending a sample.
Scope & contact notes
- Listed in VirusTotal search-prefix documentation but absent from the contributor roster snapshot; this is not proof the engine is currently active.
- This name appears in a VirusTotal engine-prefix list or contact table but is not matched to a current contributor entry. Current engine activity is unconfirmed.
Names you may see in a report
Total Defensetotaldefense
Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.
Sources for this entry
“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.