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VENDOR APPEAL GUIDE

Symantec false positive?
Here’s where to start.

SymSubmit is Broadcom's official submission portal for false positives affecting Symantec products.

Vendor guidance checkedSources reviewed: 2026-10-14File

Appeal contacts

Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.

How to request a review

File review

SymSubmit is Broadcom's official submission portal for false positives affecting Symantec products.

  1. Open SymSubmit and select Clean software incorrectly detected.
  2. Choose a file submission method: upload the file, provide a supported hash available on VirusTotal, or give a direct download URL.
  3. Complete the product, detection and contact details. If the relevant product is not listed, use the option indicating that none of the products apply.
  4. Submit and retain the case information.
  • Hash submissions accept MD5 or SHA-256 for a single publicly available file; container hashes are not supported.
  • The portal's current upload, archive and URL size limits differ, so check the instructions for your chosen submission method.

Names you may see in a report

SymantecSymantec CorporationSymantec Mobile Insightsymantecsymantecmobileinsight

Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.

Sources for this entry

“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.

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