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VENDOR APPEAL GUIDE

SUPERAntiSpyware false positive?
Here’s where to start.

SUPERAntiSpyware's official false-positive FAQ directs users to include a VirusTotal report in a technical support ticket.

Vendor guidance checkedSources reviewed: 2026-10-14File

Appeal contacts

Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.

How to request a review

File review

SUPERAntiSpyware's official false-positive FAQ directs users to include a VirusTotal report in a technical support ticket.

  1. Open the official technical-support page and choose the applicable product or issue category.
  2. Request a false-positive review and include the existing VirusTotal analysis URL, affected filename, hash and detection label.
  3. The vendor also documents submitting a file from the installed application through System Tools & Program Settings, then Submit Malware Samples.
  • Only submit a sample when you have permission to share it.

Names you may see in a report

SUPERAntiSpywaresuperantispyware

Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.

Sources for this entry

“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.

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