SecureBrain false positive?
Here’s where to start.
The current SecureBrain website directs corporate product support to Hitachi Systems. It publishes a technical-support email and a GRED website-check support form. These are product-support channels; a dedicated public VirusTotal appeal procedure was not verified.
Appeal contacts
Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.
How to request a review
Website / URL review
The current SecureBrain website directs corporate product support to Hitachi Systems. It publishes a technical-support email and a GRED website-check support form. These are product-support channels; a dedicated public VirusTotal appeal procedure was not verified.
- Use the corporate product-support email or the GRED website-check form to ask for the appropriate review team.
- Include the product name and operating system, as requested by the support page. Clearly identify the SecureBrain verdict in VirusTotal if that is the only product involved.
- Suggested details: the exact affected URL, VirusTotal report link, detection text, and a short explanation of the legitimate site or completed cleanup.
- The support page describes assistance for purchased corporate products. Acceptance of requests from noncustomers about a VirusTotal result is not confirmed.
- The linked support pages and form are in Japanese.
Names you may see in a report
Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.
Sources for this entry
- VirusTotal contributor roster ↗
- VirusTotal network engine prefixes ↗
- Hitachi Systems / former SecureBrain: Corporate product support ↗
- GRED website-check inquiry form ↗
“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.