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VENDOR APPEAL GUIDE

SecureAge false positive?
Here’s where to start.

SecureAge's contact page links to a dedicated file false-positive upload form.

Vendor guidance checkedSources reviewed: 2026-10-14File

Appeal contacts

Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.

How to request a review

File review

SecureAge's contact page links to a dedicated file false-positive upload form.

  1. Open the SecureAge false-positive form.
  2. Enter your email and a description including the detection details and the file's legitimate purpose.
  3. Select or drag the affected file into the form, and choose whether to receive verification by email.
  4. Complete the upload and retain any confirmation.
  • The linked form accepts files up to 30 MB.
  • SecureAge's contact page describes this workflow as supporting CatchPulse and its detecting engines.

Names you may see in a report

SecureAge

Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.

Sources for this entry

“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.

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