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VENDOR APPEAL GUIDE

Palo Alto Networks false positive?
Here’s where to start.

Palo Alto Networks maintains a VirusTotal forum for requests to change its file verdicts, including requests from non-customers.

Vendor guidance checkedSources reviewed: 2026-10-14File

Appeal contacts

Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.

How to request a review

File review

Palo Alto Networks maintains a VirusTotal forum for requests to change its file verdicts, including requests from non-customers.

  1. Register or sign in to LIVEcommunity and open the VirusTotal forum.
  2. Create a verdict-change request containing the file hash, VirusTotal report link, current Palo Alto verdict and a description of the file.
  3. Explain what the program does and why the specific detection is incorrect.
  • The forum is public and is not a general customer-support channel.
  • The forum describes its scope as Palo Alto Networks (Known Signatures) verdicts on VirusTotal.

Names you may see in a report

Palo Alto NetworksPalo Alto Networks (Known Signatures)paloaltoPalo Alto

Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.

Sources for this entry

“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.

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