VENDOR APPEAL GUIDE
NSFOCUS false positive?
Here’s where to start.
NSFOCUS publishes a hardware and software support address. Ask it to route a disputed POMA sandbox analysis to the appropriate team.
Appeal contacts
Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.
NSFOCUS hardware and software support[email protected] · Sandbox↗
Source: Vendor / project documentation · Guidance checked
How to request a review
Sandbox review
NSFOCUS publishes a hardware and software support address. Ask it to route a disputed POMA sandbox analysis to the appropriate team.
- Use the official general contact below and ask for the team responsible for NSFOCUS's VirusTotal result.
- Include the VirusTotal report URL, file SHA-256, analysis or task ID, and the disputed behavior or verdict. Explain why the finding appears incorrect.
- Ask for a review and follow the support team's instructions for any additional evidence or samples.
- This is a general contact or support route; a dedicated public false-positive process was not confirmed.
- This is global product support; support for the public POMA service and noncustomers must be confirmed.
Names you may see in a report
NSFOCUSNSFOCUS POMA
Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.
Sources for this entry
“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.