VENDOR APPEAL GUIDE
Netcraft false positive?
Here’s where to start.
Netcraft offers an incorrect-classification report and an issue workflow on existing submission pages.
Appeal contacts
Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.
Report a classification mistakeOpen submission page · Website / URL↗
Source: VirusTotal contact listing · Guidance checked
Submission issue instructionsOpen support / project page · Website / URL↗
Source: Vendor / project documentation · Guidance checked
How to request a review
Website / URL review
Netcraft offers an incorrect-classification report and an issue workflow on existing submission pages.
- Open Netcraft's report-a-mistake page for an incorrectly flagged URL.
- If you have the original submission page, select the affected URL or file and choose Submit Issue.
- Explain the classification error and provide the relevant context in the available reason field.
- The report website requires JavaScript.
- Use the current report.netcraft.com service; Netcraft identifies the old toolbar.netcraft.com reporting service as deprecated.
Names you may see in a report
Netcraftnetcraft
Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.
Sources for this entry
- VirusTotal contributor roster ↗
- VirusTotal network engine prefixes ↗
- VirusTotal official false-positive contact list ↗
- Netcraft Report FAQ ↗
- VirusTotal false-positive contacts ↗
“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.