VENDOR APPEAL GUIDE
MaxSecure false positive?
Here’s where to start.
VirusTotal lists MaxSecure's technical contact for suspected false-positive detections.
Appeal contacts
Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.
MaxSecure contact listed by VirusTotal[email protected] · File↗
Source: VirusTotal contact listing · Listed route; submission not tested
How to request a review
File review
VirusTotal lists MaxSecure's technical contact for suspected false-positive detections.
- Email [email protected] with the VirusTotal report URL, exact MaxSecure detection label and SHA-256 of the affected file.
- Explain what the file does and why the detection appears incorrect; identify the software publisher and official download location if applicable.
- Ask for a false-positive review and follow any instructions returned by the vendor.
- This contact is listed by VirusTotal. Its current delivery and response behavior have not been independently tested.
Names you may see in a report
MaxSecuremaxsecure
Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.
Sources for this entry
- VirusTotal contributor roster ↗
- VirusTotal file engine prefixes ↗
- VirusTotal False Positive Contacts ↗
“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.