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VENDOR APPEAL GUIDE

Malwarebytes false positive?
Here’s where to start.

Paid Malwarebytes subscribers can report false positives through support; other users can post in the official research forum.

Vendor guidance checkedSources reviewed: 2026-10-14File

Appeal contacts

Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.

How to request a review

File review

Paid Malwarebytes subscribers can report false positives through support; other users can post in the official research forum.

  1. If you have a paid subscription, contact Malwarebytes Support about the false positive.
  2. Otherwise, register on the official forum and open a topic under False Positives > File Detections.
  3. Describe the detected file and include the detection evidence. Follow any request from the responding staff member for additional information.
  • Forum topics are public. Avoid putting confidential information in a post.
  • Website Blocking and File Detections are separate forum categories.

Names you may see in a report

MalwarebytesMalwarebytes Corporationmalwarebytes

Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.

Sources for this entry

“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.

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