Lumu false positive?
Here’s where to start.

Appeal contacts

Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.

How to request a review

These are general preparation steps. The listed contact’s own instructions take priority.

1. Re-scan the affected item in VirusTotal to confirm that the named engine still detects it.
2. Email the VirusTotal-listed contact and request a false-positive review.
3. Include the VirusTotal report link, exact indicator, detection name, why you believe the verdict is wrong and any cleanup evidence. Confirm that the team handles your indicator type.
4. Wait for the vendor’s decision and re-scan after a correction. Keep the case reference for any follow-up.

Names you may see in a report

Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.

Sources for this entry

• VirusTotal contributor roster ↗
• VirusTotal network engine prefixes ↗
• VirusTotal official false-positive contact list ↗

“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.