VENDOR APPEAL GUIDE
Lavasoft / Ad-Aware false positive?
Here’s where to start.
Lavasoft's former website redirects to Adaware. Adaware offers a contact form for routing questions about legacy Ad-Aware detections.
Appeal contacts
Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.
Adaware general contact formOpen submission page · File↗
Source: Vendor / project documentation · Guidance checked
How to request a review
File review
Lavasoft's former website redirects to Adaware. Adaware offers a contact form for routing questions about legacy Ad-Aware detections.
- Use the official general contact below and ask for the team responsible for Lavasoft / Ad-Aware's VirusTotal result.
- Include the VirusTotal report URL, file SHA-256, exact detection label and software publisher. Explain why the finding appears incorrect.
- Ask for a review and follow the support team's instructions for any additional evidence or samples.
- This is a general contact or support route; a dedicated public false-positive process was not confirmed.
- Provide your name, email and message in the official contact form.
- A current dedicated false-positive process for historical Ad-Aware engine results was not confirmed.
Names you may see in a report
Lavasoft / Ad-AwareLavasoftAd-Awaread_aware
Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.
Sources for this entry
“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.