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VENDOR APPEAL GUIDE

Kaspersky false positive?
Here’s where to start.

Kaspersky false-positive review channels for websites / URLs and files. Find contact scope, review guidance, source links, and any limits to the available process.

Vendor guidance checkedSources reviewed: 2026-10-14FileWebsite / URL

Appeal contacts

Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.

How to request a review

Website / URL review

Kaspersky routes disputed domain and URL verdicts through its Threat Intelligence Portal for reanalysis.

  1. Check the affected domain or URL in Kaspersky Threat Intelligence Portal.
  2. On the results page, select Submit to reanalyze.
  3. Enter a contact email and explain how you obtained the link, the expected content, and why the verdict appears incorrect; then submit.
  • If the issue persists in a Kaspersky product, include the product/version, database timestamp, detection text, and URL when contacting the appropriate home or business support team.

File review

General preparation checklist. A separate vendor-specific workflow for this report type has not been independently checked.

  1. Record the file SHA-256, filename and exact detection label.
  2. Use a listed contact that accepts this indicator type. If the listed route handles a different type, ask the vendor or project for the responsible review team.
  3. Explain why the detection appears incorrect and include supporting evidence. Follow the recipient’s instructions before sending a sample.

Scope & contact notes

  • VirusTotal does not specify an indicator type for this contact. Confirm that the recipient handles your exact file, URL or rule result.

Names you may see in a report

KasperskyKaspersky LabKaspersky URL advisorkaspersky

Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.

Sources for this entry

“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.

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