Gridinsoft false positive?
Here’s where to start.
Gridinsoft false-positive review channels for websites / URLs and files. Find contact scope, review guidance, source links, and any limits to the available process.
Appeal contacts
Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.
How to request a review
Website / URL review
Gridinsoft has a dedicated website and domain false-positive portal with email confirmation.
- Open the False Positive Request form and indicate whether you represent the domain or are a visitor reporting an error.
- Enter your contact details and the affected domain or hostname.
- Open the confirmation link sent by email to place the request in the review queue. Provide the disputed classification and cleanup evidence in the review workflow.
- Website reputation cases use the Portal, rather than the file/app Support ticket workflow.
- Remove passwords, tokens, and private query data from evidence URLs.
- Direct owner/operator review requests are free; Gridinsoft publishes separate terms for paid commercial intermediaries.
File review
General preparation checklist. A separate vendor-specific workflow for this report type has not been independently checked.
- Record the file SHA-256, filename and exact detection label.
- Use a listed contact that accepts this indicator type. If the listed route handles a different type, ask the vendor or project for the responsible review team.
- Explain why the detection appears incorrect and include supporting evidence. Follow the recipient’s instructions before sending a sample.
Scope & contact notes
- VirusTotal does not specify an indicator type for this contact. Confirm that the recipient handles your exact file, URL or rule result.
Names you may see in a report
Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.
Sources for this entry
- VirusTotal contributor roster ↗
- VirusTotal network engine prefixes ↗
- VirusTotal file engine prefixes ↗
- VirusTotal official false-positive contact list ↗
- Gridinsoft False Positive Request ↗
- Gridinsoft false-positive reporting guidance ↗
“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.