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VENDOR APPEAL GUIDE

G DATA false positive?
Here’s where to start.

G DATA false-positive review channels for files and websites / URLs. Find contact scope, review guidance, source links, and any limits to the available process.

Vendor guidance checkedSources reviewed: 2026-10-14FileWebsite / URL

Appeal contacts

Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.

How to request a review

File review

G DATA's documented review page links to its file sample-upload service.

  1. Open the sample-upload service and review the submission and privacy terms.
  2. Choose the incorrectly detected file and supply the requested detection details.
  3. State that the file is believed to be a false positive and explain its legitimate function, then complete the form.
  • The upload service requests consent before continuing.
  • G DATA says it cannot review files or apps sent through other channels for security reasons.

Website / URL review

General preparation checklist. A separate vendor-specific workflow for this report type has not been independently checked.

  1. Record the exact affected URL or domain and detection label.
  2. Use a listed contact that accepts this indicator type. If the listed route handles a different type, ask the vendor or project for the responsible review team.
  3. Explain why the detection appears incorrect and include supporting evidence. Follow the recipient’s instructions before sending a sample.

Scope & contact notes

  • VirusTotal does not specify an indicator type for this contact. Confirm that the recipient handles your exact file, URL or rule result.

Names you may see in a report

G DATAG DATA SoftwareGDataG-DataG Datag_datagdata

Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.

Sources for this entry

“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.

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