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VENDOR APPEAL GUIDE

Fortinet false positive?
Here’s where to start.

Fortinet false-positive review channels for websites / URLs and files. Find contact scope, review guidance, source links, and any limits to the available process.

Vendor guidance checkedSources reviewed: 2026-10-14FileWebsite / URL

Appeal contacts

Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.

How to request a review

Website / URL review

FortiGuard offers separate review routes for malicious URL database entries and web-filter categories.

  1. For a malicious URL verdict, open the Malicious URL Database form and provide the affected URL and the relevant detection details.
  2. For a category error, look up the address in FortiGuard Web Filter Lookup, choose Request a Review, and suggest the appropriate category.
  3. Include a screenshot of the block message when available.
  • Use the malicious-URL route for a security verdict and the category-review route for an incorrect web category.

File review

General preparation checklist. A separate vendor-specific workflow for this report type has not been independently checked.

  1. Record the file SHA-256, filename and exact detection label.
  2. Use a listed contact that accepts this indicator type. If the listed route handles a different type, ask the vendor or project for the responsible review team.
  3. Explain why the detection appears incorrect and include supporting evidence. Follow the recipient’s instructions before sending a sample.

Scope & contact notes

  • VirusTotal does not specify an indicator type for this contact. Confirm that the recipient handles your exact file, URL or rule result.

Names you may see in a report

FortinetFortiGuard Web Filteringfortinet

Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.

Sources for this entry

“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.

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