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VENDOR APPEAL GUIDE

F-Secure false positive?
Here’s where to start.

F-Secure provides its own public sample-submission form for incorrectly detected files.

Vendor guidance checkedSources reviewed: 2026-10-14File

Appeal contacts

Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.

How to request a review

File review

F-Secure provides its own public sample-submission form for incorrectly detected files.

  1. Open Submit a sample and choose File sample.
  2. Select the affected file; the form recommends a ZIP archive protected with the password infected.
  3. Choose Yes to provide more details, then select the product and problem and supply a subject, description and contact information.
  4. Continue through the form to submit the sample.
  • F-Secure and WithSecure now publish different submission workflows. Use the vendor and product that actually produced the detection.
  • Submit only samples you are authorized to share.

Scope & contact notes

  • F-Secure consumer products and WithSecure business products have separate review channels.

Names you may see in a report

F-SecureF-Secure (consumer)f_secureF-Secure/WithSecureWithSecure/F-Secure

Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.

Sources for this entry

“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.

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