False Positive DeskBuild an appeal
VENDOR APPEAL GUIDE

Emsisoft false positive?
Here’s where to start.

Emsisoft false-positive review channels for files and websites / URLs. Find contact scope, review guidance, source links, and any limits to the available process.

Vendor guidance checkedSources reviewed: 2026-10-14FileWebsite / URL

Appeal contacts

Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.

How to request a review

File review

Emsisoft offers a false-positive category in its contact form and a False Detection option in the local product.

  1. Open the contact form and select False positive.
  2. Choose the affected product, provide your name and email, and explain the detection in the subject and message.
  3. Attach the file and submit. Alternatively, select the quarantined file in the local Emsisoft app and choose False Detection.
  • The web form displays a 200 MB attachment limit.
  • Emsisoft asks users to avoid sending the same request in multiple categories.

Website / URL review

General preparation checklist. A separate vendor-specific workflow for this report type has not been independently checked.

  1. Record the exact affected URL or domain and detection label.
  2. Use a listed contact that accepts this indicator type. If the listed route handles a different type, ask the vendor or project for the responsible review team.
  3. Explain why the detection appears incorrect and include supporting evidence. Follow the recipient’s instructions before sending a sample.

Scope & contact notes

  • VirusTotal does not specify an indicator type for this contact. Confirm that the recipient handles your exact file, URL or rule result.

Names you may see in a report

EmsisoftEmsisoft Ltdemsisoft

Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.

Sources for this entry

“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.

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