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VENDOR APPEAL GUIDE

CyberCrime false positive?
Here’s where to start.

Find CyberCrime false-positive contact details and a practical checklist for requesting a review of a VirusTotal detection.

Vendor guidance checkedSources reviewed: 2026-10-14Website / URL

Appeal contacts

Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.

How to request a review

These are general preparation steps. The listed contact’s own instructions take priority.

  1. Use the vendor-published contact below to ask for a review of the exact VirusTotal detection.
  2. Include the affected URL or indicator, the VirusTotal report link, the engine label and a concise explanation with ownership or cleanup evidence.
  3. This is a general contact route; ask the recipient to direct your case to the team responsible for this verdict.

Scope & contact notes

  • The tracker publishes its inquiries mailbox as contact☆cybercrime-tracker.net; the star is an email obfuscation. No dedicated false-positive procedure is stated.

Names you may see in a report

CyberCrimeXylitol

Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.

Sources for this entry

“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.

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