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VENDOR APPEAL GUIDE

Bitdefender false positive?
Here’s where to start.

Bitdefender false-positive review channels for websites / URLs and files. Find contact scope, review guidance, source links, and any limits to the available process.

Vendor guidance checkedSources reviewed: 2026-10-14FileWebsite / URL

Appeal contacts

Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.

How to request a review

Website / URL review

Bitdefender's sample-submission workflow accepts website and URL false positives for review by Bitdefender Labs.

  1. Open the submission form and select False Positive as the category and URL as the sample type.
  2. Provide your product and contact details, the affected URL, and the detection name.
  3. Attach a screenshot of the website detection and submit the completed request.
  • Choose URL for a blocked website; a file upload addresses a different detection type.

File review

General preparation checklist. A separate vendor-specific workflow for this report type has not been independently checked.

  1. Record the file SHA-256, filename and exact detection label.
  2. Use a listed contact that accepts this indicator type. If the listed route handles a different type, ask the vendor or project for the responsible review team.
  3. Explain why the detection appears incorrect and include supporting evidence. Follow the recipient’s instructions before sending a sample.

Scope & contact notes

  • VirusTotal does not specify an indicator type for this contact. Confirm that the recipient handles your exact file, URL or rule result.

Names you may see in a report

BitdefenderBitDefender GmbHBitDefenderBitDefenderFalxBitDefenderThetabitdefenderbitdefenderfalxbitdefendertheta

Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.

Sources for this entry

“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.

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