Bitdam false positive?
Here’s where to start.
Datto acquired BitDam and incorporated its technology into SaaS Defense. Its partner support hub is the current organizational route for asking about a BitDam analysis.
Appeal contacts
Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.
How to request a review
Sandbox review
Datto acquired BitDam and incorporated its technology into SaaS Defense. Its partner support hub is the current organizational route for asking about a BitDam analysis.
- Use the official general contact below and ask for the team responsible for Bitdam's VirusTotal result.
- Include the VirusTotal report URL, file SHA-256, analysis or task ID, and the disputed behavior or verdict. Explain why the finding appears incorrect.
- Ask for a review and follow the support team's instructions for any additional evidence or samples.
- This is a general contact or support route; a dedicated public false-positive process was not confirmed.
- Datto requires a partner login for tickets. Clients of partners are directed to their managed service provider.
- This route does not establish that Datto can revise every historical BitDam VirusTotal report.
Names you may see in a report
Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.
Sources for this entry
“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.