VENDOR APPEAL GUIDE
AVware false positive?
Here’s where to start.
VirusTotal introduced AVware as a BluePex antivirus. BluePex publishes a general business contact that can be asked to route a historical AVware review.
Appeal contacts
Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.
BluePex general contact[email protected] · File↗
Source: Vendor / project documentation · Guidance checked
How to request a review
File review
VirusTotal introduced AVware as a BluePex antivirus. BluePex publishes a general business contact that can be asked to route a historical AVware review.
- Use the official general contact below and ask for the team responsible for AVware's VirusTotal result.
- Include the VirusTotal report URL, file SHA-256, exact detection label and software publisher. Explain why the finding appears incorrect.
- Ask for a review and follow the support team's instructions for any additional evidence or samples.
- This is a general contact or support route; a dedicated public false-positive process was not confirmed.
- This is a historical engine name; the current contact is a general business inquiry address, not a confirmed AVware appeal desk.
- The official contact information is in Portuguese.
Scope & contact notes
- Listed in VirusTotal search-prefix documentation but absent from the contributor roster snapshot; this is not proof the engine is currently active.
- This name appears in a VirusTotal engine-prefix list or contact table but is not matched to a current contributor entry. Current engine activity is unconfirmed.
Names you may see in a report
AVwareavware
Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.
Sources for this entry
“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.