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VENDOR APPEAL GUIDE

Avast false positive?
Here’s where to start.

Use Avast's dedicated false-positive form to request a review of a detected file.

Vendor guidance checkedSources reviewed: 2026-10-14File

Appeal contacts

Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.

How to request a review

File review

Use Avast's dedicated false-positive form to request a review of a detected file.

  1. Open the false-positive form and select File.
  2. Enter your email, detection name and Alert ID if available; attach the detected sample and explain why it should be considered clean.
  3. Complete the verification and submit the report.
  • Avast specifies one sample, up to 500 MB, in a ZIP or RAR archive without password protection.
  • The file-review process is for detected files; undetected files are not processed.

Names you may see in a report

AvastAvast SoftwareAvast-Mobileavastavast_mobile

Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.

Sources for this entry

“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.

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