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VENDOR APPEAL GUIDE

APEX false positive?
Here’s where to start.

VirusTotal introduced APEX as SecureAge's scanner. The current SecureAge file form is a route for asking about a legacy APEX result.

Vendor guidance checkedSources reviewed: 2026-10-14File

Appeal contacts

Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.

How to request a review

File review

VirusTotal introduced APEX as SecureAge's scanner. The current SecureAge file form is a route for asking about a legacy APEX result.

  1. State that the disputed VirusTotal result uses the historical APEX name.
  2. Open the SecureAge false-positive form.
  3. Enter your email and a description including the detection details and the file's legitimate purpose.
  4. Select or drag the affected file into the form, and choose whether to receive verification by email.
  5. Complete the upload and retain any confirmation.
  • This is a legacy engine name. Availability of a historical verdict review must be confirmed with the current vendor.
  • The linked form accepts files up to 30 MB.
  • SecureAge's contact page describes this workflow as supporting CatchPulse and its detecting engines.

Scope & contact notes

  • Listed in VirusTotal search-prefix documentation but absent from the contributor roster snapshot; this is not proof the engine is currently active.
  • This name appears in a VirusTotal engine-prefix list or contact table but is not matched to a current contributor entry. Current engine activity is unconfirmed.

Names you may see in a report

APEXapex

Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.

Sources for this entry

“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.

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