Acronis false positive?
Here’s where to start.
Acronis false-positive review channels for files and websites / URLs. Find contact scope, review guidance, source links, and any limits to the available process.
Appeal contacts
Choose a channel for the type of detection you want reviewed. Contact availability and acceptance are controlled by the vendor.
How to request a review
File review
VirusTotal lists this address for false positives from the Acronis file-scanning engine.
- Email [email protected] with the VirusTotal report URL, exact Acronis detection label and SHA-256 of the affected file.
- Explain what the file does and why the detection appears incorrect; identify the software publisher and official download location if applicable.
- Ask for a false-positive review and follow any instructions returned by the vendor.
- This contact is listed by VirusTotal. Its current delivery and response behavior have not been independently tested.
Website / URL review
General preparation checklist. A separate vendor-specific workflow for this report type has not been independently checked.
- Record the exact affected URL or domain and detection label.
- Use a listed contact that accepts this indicator type. If the listed route handles a different type, ask the vendor or project for the responsible review team.
- Explain why the detection appears incorrect and include supporting evidence. Follow the recipient’s instructions before sending a sample.
Scope & contact notes
- VirusTotal does not specify an indicator type for this contact. Confirm that the recipient handles your exact file, URL or rule result.
Names you may see in a report
Aliases help locate the responsible vendor. Related products can use different submission channels; check the scope shown above.
Sources for this entry
- VirusTotal contributor roster ↗
- VirusTotal network engine prefixes ↗
- VirusTotal file engine prefixes ↗
- VirusTotal False Positive Contacts ↗
“Guidance checked” means a public vendor source supports the route or instructions. We have not sent a test appeal or verified mailbox delivery. Read our methodology.